Questions worth asking
before you decide.
Answers about registration, functions, costs and protection. If your case needs a detail from the operating provider, ask for its confirmation before going ahead.
1. How to use these answers
Does this page replace the contract?
No, it explains the site's proposal and points your questions in the right direction. The conditions of an account depend on the entity you contract with. Keep its documents and check any difference against them.
What if my situation is not covered here?
Write to the official contact with a concrete description. Mention the service and the step you want clarified. Do not send credentials or sensitive documents in a first message.
2. Registration and general use
Does registering cost anything?
Registering on the site is free and serves to request contact. It does not mean you have to invest. A plan's initial capital is a separate matter and is reviewed before contracting.
Can I explore the proposal on my phone?
Yes, the pages and the simulator adapt to small screens. Before entering details, check the address and the connection. To use an operational account, confirm compatibility with its provider.
Do I need professional experience?
Not to consult information and ask for an explanation. Before trading, you do need to understand the instrument and the possible loss. A simple interface does not make an investment safe.
3. Fees and results
Where do I see the costs?
Plans and fees sets out the differences in access, initial capital and per-operation expenses. Ask for the effective cost before confirming an instruction. External charges can exist even though registration is free.
Is the calculation a profit forecast?
No, it is a mathematical example that changes as you move the parameters. It does not reproduce all market conditions or all costs. It must not be used as a promise of performance.
Does a larger plan guarantee better results?
No, a larger amount increases your monetary exposure and guarantees no benefit. The tiers compare functions and support according to availability. Evaluate the risk independently of the plan's name.
4. Functions and automation
Are analysis and automated trading the same thing?
No, consulting information and sending orders require different powers. Confirm which function you are using and which permission it requests. Do not enable execution for an instruction intended for reading only.
Can I choose which alerts I receive?
The configuration depends on the function enabled by the provider. Ask for the condition, channel and frequency to be explained. Test one alert without assuming that every event will arrive on time.
Does pausing close a position?
Not necessarily: it can stop new instructions and leave existing operations running. Ask about the exact behaviour before using the control. Check the real status with the provider.
5. Market risks
Can I lose all my capital?
Yes, certain scenarios can cause a total loss. Custody and access risks also exist. Do not commit funds you need for your essential expenses.
Does an automatic limit remove the risk?
No, it can execute at a different price or carry restrictions. In volatile markets, liquidity and connectivity affect its behaviour. Understand what the control does and what it cannot do.
Why can the result in my local currency differ?
Conversion adds a variation on top of the instrument's own. The exchange rate applied and the costs must be considered. Compare results in the same unit and period.
6. Security and account
Should I send my password to the representative?
No, an explanation does not require sharing your access secret. Do not send temporary codes or recovery phrases either. Verify any sensitive request through an independent channel.
Where do the funds sit?
It depends on the entity you contract with and on its custody arrangements. The informational site does not hold an investment balance. Ask for identity, contract and conditions before transferring.
Which API permission should I use?
The minimum needed for the function. Reading and trading are distinguished, and withdrawal does not belong to an analysis tool. Review how to revoke the key before connecting it.
7. Help and support
How do I explain a configuration error?
State the page, the function, the moment and the visible message. A screenshot can add context if it hides sensitive information. Keep the reference of your enquiry for follow-up.
Who can resolve a pending transfer?
The provider that processes it must report its status. The receiving bank can clarify the credit once it has been sent. The site's team can point you in the right direction, but cannot execute an external refund.
What if I am not satisfied?
Ask for a specific explanation and keep the background records. If the point remains unresolved, use the complaints procedure. A review needs facts and concrete information.
8. Related reading
What should I read first as a newcomer?
Getting started sets out registration, connections and tracking. Then complete the picture with security and risks. You can read it without activating an operational account.
Where do I complete the assessment before depositing?
Review licences, fees and the withdrawal policy. Each document answers a different question about identity, cost and availability. If a detail is missing, request that it be confirmed in writing.